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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ryan Jones

Ryan Jones

November 19, 2024

5  out of  5
rating by Ryan Jones
"The environment is very welcome and Hershell was very helpfully and kind"
We responded:
"Thank you so much! We’re thrilled to hear that you found our environment welcoming and that Hershell was able to assist you with kindness. We strive to create a positive experience for all our guests, and your feedback means a lot to us. We hope to see you again soon!"
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Jeannie Harvey

November 8, 2024

5  out of  5
rating by Jeannie Harvey
"Great company,Hershey is super friendly,he took care of all my insurance needs and for less than half what I was paying..He made it a stress free change...he is great....."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Hershey and that he was able to meet your insurance needs effectively. Our goal is to make the process as stress-free as possible, and it's wonderful to know we succeeded. If you have any more questions or need further assistance, please don’t hesitate to reach out. We appreciate your business!"
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Catherine Pate

November 6, 2024

4  out of  5
rating by Catherine Pate
"Staff is knowledgeable and friendly."
We responded:
"We're so happy that you had a great experience with our office! "
Profile photo of Kay Wiginton

Kay Wiginton

October 29, 2024

5  out of  5
rating by Kay Wiginton
"Hershell was so friendly and helpful and saved me a lot of money changing to State Farm. I have recommended him to many friends and they saved also. Had a quick response on questions I had."
We responded:
"Thank you so much for your kind words! I'm thrilled to hear that you had a positive experience and that we could help you save money. I truly appreciate your recommendations to your friends; it means a lot to us! "
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Lauren Weeks

October 18, 2024

5  out of  5
rating by Lauren Weeks
"Hershell is amazing, so informative, and helpful! Their customer service is top tier."
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simon milton

October 17, 2024

5  out of  5
rating by simon milton
"Muy buena atención de la señorita, a los clientes. Especialmente a los hispanos. Es recomendable"
We responded:
"Muchas gracias por su comentario. Estamos contentos de tenerlo como cliente y que le podimos ayudar. "
Profile photo of Angela Lyons

Angela Lyons

October 16, 2024

5  out of  5
rating by Angela Lyons
"Hershel always on top of helping me with anything I need. Highly recommend using this office for your insurance needs."
We responded:
"Thank you for taking the time to leave such a positive review! I'm glad to hear that Hershell has been consistently helpful and that you would recommend using this office for insurance needs!"
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valerie thomas

October 15, 2024

5  out of  5
rating by valerie thomas
"Hershell helped us out and saved us money by swapping insurance. And he was amazing to work with and has wonderful customer service skills. Definitely worth the change."
We responded:
"Thank you so much for taking the time to leave a review and share your positive experience with Hershell! We are thrilled to hear that he was able to assist you in swapping insurance and save you money. Hershell truly values exceptional customer service, and it is wonderful to know that his skills made a positive impact on your experience. We will be sure to pass along your kind words to him and acknowledge his efforts."
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Rachel Powell Webb

October 14, 2024

5  out of  5
rating by Rachel Powell Webb
"Excellent service with a helpful and friendly staff!"
We responded:
"Our team takes great pride in providing helpful and friendly customer service, and we are delighted that we were able to meet your expectations. Your feedback is truly valuable to us and will serve as motivation to continue delivering exceptional experiences to all our customers."
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Suzuki Squid

October 7, 2024

2  out of  5
rating by Suzuki Squid
"Dropping my insurance for using my road side assistance that I pay for"
We responded:
"I'm sorry to hear that you had a bad experience. Please call the office to set up an appointment for a review. We are here to help! "
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Tina Benefield

October 4, 2024

5  out of  5
rating by Tina Benefield
"Great experience"
We responded:
"We are so thankful that you had such a wonderful experience! "
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Ja Banny

October 4, 2024

5  out of  5
rating by Ja Banny
"They are so sweet & super friendly! 👌"
We responded:
"Thank you so much for your kind words! We are delighted to hear that you found our team sweet and super friendly. We truly value creating a welcoming and positive environment for our customers. Your feedback is greatly appreciated and will be shared with our team!"
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Axel Chacon

October 3, 2024

5  out of  5
rating by Axel Chacon
"Outstanding service and great attitude!"
We responded:
"Thank you for your positive feedback! We are thrilled to hear that you found our service outstanding and that our attitude was great. We always strive to provide the best possible experience for our customers. Your kind words mean a lot to us and serve as a motivation to continue delivering exceptional service! "
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JeriBeth Bice

October 1, 2024

5  out of  5
rating by JeriBeth Bice
"Hershel was AMAZING and got me squared away with so much more than I expected just updating my policy. Keep up the great work!"
We responded:
"Thank you for leaving such a fantastic review! We're delighted to hear that Hershell went above and beyond to ensure you were taken care of. Providing exceptional service and exceeding customer expectations is something we strive for, and we're glad that Hershell was able to deliver. We appreciate your kind words and look forward to continuing to provide great service to you in the future."
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Erin Beasley

September 27, 2024

5  out of  5
rating by Erin Beasley
"Such a great experience with Hershell Durham and Jonathon Burgett today! They are the epitome of professionalism, efficiency, and were very attentive to my questions and concerns. HIGHLY RECOMMEND this agency and their entire staff!"
We responded:
"Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that your experience with Hershell Durham and Jonathon Burgett was exceptional. They take great pride in providing professional and efficient service while being attentive to customers' questions and concerns. We appreciate your recommendation and look forward to serving you again in the future."
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Lori Justice

September 27, 2024

5  out of  5
rating by Lori Justice
"Very nice and friendly very professional"
We responded:
"We are so happy that you've had such a positive experience with our office! "
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bailee sims

September 27, 2024

5  out of  5
rating by bailee sims
"I am very new to dealing with insurance on my own. Hershel was very great at explaining what I need and why. He went over many different options and was able to find me better coverage with a much lower rate. Talking with him felt more like talking to someone who actually cared rather than someone just trying to get my sale. I will recommend him time and time again!"
We responded:
"Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and recommendation. We are delighted to hear that Hershell was able to provide you with a great understanding of your insurance needs and options. Our team takes pride in providing personalized service and ensuring that our clients feel cared for throughout the process! "
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Rusty Rogers

September 20, 2024

5  out of  5
rating by Rusty Rogers
"Hershel was great to work with. Reviewed policy and provided options. Very professional and courteous. Highly recommend Kim Lee Agency"
We responded:
"Thank you so much for your review! "
Profile photo of Barron Taylor

Barron Taylor

September 17, 2024

5  out of  5
rating by Barron Taylor
"I spoke with Monica she was able to save me money AND get me better coverage! She made everything so simple and explained it so well. She also taught me about the importance of life insurance. I'd definitely recommend these people for any of your needs."
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Lara Compton

September 16, 2024

5  out of  5
rating by Lara Compton
"Great team and service! Highly recommend!"
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Tesla Simpson

September 9, 2024

5  out of  5
rating by Tesla Simpson
"Cynthia was very helpful at explaining some areas to me I didn’t fully understand. I’m saving $80 a month for better coverage. Highly recommend!"
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Paul Socie

August 30, 2024

1  out of  5
rating by Paul Socie
"Curtious and kind in the beginning, which lasted as long as the underwriting did. Soon after, I received a cancelation for their lack of expediance or return response for an unexplained additional amount applied to a policy that was paid in full on day one. To add insult to injury, they changed my agent without my consent pushing me to further question their ability or sincerity to customer service. I was happy to let sleeping dogs lay, that they chose to kick and in, so it reminded me of this solicited review that I am now updating to reflect their actions, rather than my opinion."
We responded:
"Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our office. Providing courteous, knowledgeable, and helpful service is important to us, and we are glad to know that we met your expectations. We appreciate your choice to trust our office over others in the area. We will pass along your kind words to Johnathan, and we are glad that his courtesy call made a positive impact. If there is anything else we can assist you with, please don't hesitate to reach out. Thank you again for your support and feedback! "
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Brittni Pullen

August 20, 2024

5  out of  5
rating by Brittni Pullen
"Hershell is amazing. He’s very professional, personable, and easy to work with!"
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Matthew Johnston

August 8, 2024

5  out of  5
rating by Matthew Johnston
"Team here is very professional! Would absolutely recommend them if you want a local agency that cares about you."
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David Bearden

August 5, 2024

5  out of  5
rating by David Bearden
"Very friendly office. Monica was very knowledgeable and helpful throughout the process"